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Representative selection of 30 UK-owned Internet gambling sites Examined what safeguards were in place to encourage social responsibility of Internet gamblers. BZZ. % *  tDo an initial age check of the player? (15/30) Do an age verification check of the player? (19/30) Do a credit check on the player? (4/30) Have credit limits for the players? (27/30 had max or min limit) Make reference to controlled gambling? (4/30) Make link to helping organisations and/or self-help groups? (4/30) Show evidence of social responsibility? (10/30) BuZrs +  Have a facility for gamblers who wanted to exclude themselves? (1/30) Have a facility to instantly exit during gambling? (11/30) Have a built-in pause/confirmation facility? (10/30) Have a  practice mode facility? (13/30 all allowing any player) Give no encouragement to continue gambling? (5/30; most on border) Give players easy access to their account balance? (20/30),zZyy yUInternet social responsibility checklist (Smeaton & Griffiths, 2004; Griffiths, 2006)4V)$,*%Implement age checks: There needs to be a system built into debit and credit card transactions that proves an effective check on age. Implement age verification checks: Any customer wishing to register should have their age verified before their application is accepted. This procedure should be clearly displayed in the registration page, thus ensuring that no-one under age is able to access the member's pages on the site, and have the opportunity to set up an account.Zs!2!  ~Give initial advice: Advice on gambling problems and by clicking  I have read and understood during registration. Give players informed choice: Potential players of Internet games should be given all the information they are likely to need to make an informed choice: - chances of winning on the activity - payout ratios - prize structures Implicit assumption that all games will be fair and designed in such a way to protect the playerZNZbZ,Mc $  "Include references to controlled gambling: Players are responsible for their clearly gambling, but should still be reminded of the need to exercise control. These should be  risks of the game messages (cautionary notes) rather than health warnings These should be sited where they will be read. These are important as most gamblers believe they win can based on faulty reasoning or belief systemst+ZZfZ)g0+t f z  }Restrict methods of payments: If age verification checks cannot be carried out on new customers, then methods of payment should be restricted to credit cards only. All other forms of payment such as debit cards, personal and bankers' cheques, wire transfers and postal orders are available to individuals under the age of 18, and therefore could lead to underage online gambling.J~`&  "Set time and credit limits: In addition to credit worthiness checks on account holders, limits should be placed on how much they can commit in terms of both time and money. This can either be a financial or time limit per session or per day. Website Clock: Always visible and accessible.z#Z - {  Include options for self-exclusion: Customers should have the opportunity to self-exclude themselves from an Internet gambling site. A system that enables them to do this should be in place, and clearly explained. Any self-exclusion scheme should be easy to carry out, and run for the period requested by the gambler. For instance, some gamblers may want to self-exclude towards the end of the month (before  pay day ) others may want extended self-exclusions (e.g., 6-months) or longer. PZ"|  |Include references to helping agencies / helplines: Core of a  duty of care - principle of assisting players to address concerns about their gambling. The homepage should carry the logo of the preferred helping agency. This notice should be accompanied with a link to the website of the preferred helping agency. L?Z2 .) f '  & Notice to where a gambler who is concerned with their own, or someone else's gambling can get help should appear at least twice. Once prominently mentioned on the homepage of the site, and one on the menu box on the page where an online customer transfers money into their gambling account. R&ZZ$}  Accreditation by external organization: Before launching a new product or developing an existing one the company should consult, commercially in confidence, with the lead body involved with the social impact of gambling. Confirmation of bets/right to change mind: When a bet is placed there should be a confirmation message of the details of the bet just placed, with the option to either confirm or decline the bet, giving the customer the chance to change their mind. vZ&)%  Use pop-ups where appropriate: Non-intrusive but clear pop up windows should appear after pre-determined periods. Time elapsed, amount spent, profit / loss etc. It is advisable to ask the customer if they wish to continue so that they must read and acknowledge the time and the duration of their play. Gambling can create dissociative states where customers can lose track of time gambling. LZm.F   9 ~  Visible and accessible betting history: Detailing financial outcome, profits/losses over specified timeframe (behavioural transparency) Value reinforcement: Emphasise financial value of chips or online creditX&b6( H (  GBuilt in pauses: All gambling opportunities, but especially the rapid and interactive games should have a pause built in at predetermined intervals allowing the gambler to reflect on their desire to continue or withdraw. This is particularly important for those who may find it more difficult to stick to self-imposed limits.:H8"  rNo encouragement to re-gamble: Whilst it is good commercial practice to promote products and provide the customer with information, there should be no encouragement to: re-invest winnings enticed to play on chase losses increase stake money they have decided to gamble with continuously gamble for prolonged periods of time All decisions must be made by the gamblers ZZ-ZZ*1 /   Realistic and restrictive  practice modes : Any free practice mode that is offered to the customer must have an appropriate message regarding responsible gambling. Odds of winning are the same for  free play modes and playing for real monies. Access to practice modes should be prevented for those under the legal age to gamble. Giving access to such simulators could encourage someone underage to seek opportunities to gamble for real money.BZ)O qBIndicators of Internet problem gamblers using behavioural tracking$CB .  Frequency of deposits per session - Usually, more than one deposit per session indicates potential problems. This indicates poor planning and chasing behaviour. Other chasing cues - Increase in size of bets following losses. Signs of aggression  Aggressive interaction via relay chat Frequency of changes for deposit method  Usually indicates shortage of funds and need to extract monies from a variety of sources. Also could indicate bank refusal. 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